- Catalog and service level management
- Configuration and Asset Management
- Query Process
- Incident management
- Change management
- Problem management
- Release management
- Event management
- Service desk
“ITIL Management of information technologies of industrial products PROF” is a universal system for Service Desk (technical support service), easy to configure and use. It is intended for IT departments of organizations and service companies. The system was developed on the basis of the ITIL v3 library (IT Infrastructure Library - a library of best practices in the field of IT management). The solution helps to efficiently and at the same time manage the work of the technical support service, organize the management of customer requests, create a catalog of services and service level agreements, keep records of equipment and software.
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